What information do we collect and why?
We collect and use information when you interact with us, when you use our products and services, and when you visit our websites. This information is used to: Deliver and provide products or services; establish and maintain customer accounts; contact you about our products and services and direct offers or promotions to you; and monitor website statistics. Information may also be aggregated or anonymised by us for business and marketing uses. Crafty Brewing may use your Information for direct marketing purposes, including providing updates, newsletters, events or other communications that we think may interest you.
You may actively give us Information about yourself when you purchase products from our online shop, respond to a customer survey, enter a competition, join our Crafty Crowd membership programme, email us or post on our social media. The information that you provide may include your name, date of birth, email address, telephone number, delivery address, billing address and password.
Please note also that information you disclose on our social media may be accessible by anyone, including third parties not bound by this policy.
When you visit our website or use our social media, we may also automatically collect information through the use of various technologies, including through "cookies", which are explained HERE.
What choices do I have?
You have a choice to remove your personal information by accessing your account and deleting your information even though it might be needed to make a purchase or to take advantage of offers such as ‘free birthday beer’, referral perks or other Crafty Brewing offerings.
If you are a shareholder we have a legal obligation to let you know about certain updates, we therefore restrict amendment of certain fields to allow us to meet that obligation. However if you have a question, concern or complaint about this you can contact us at:
You have full control over how we communicate with you and can change your preferences through your Crafty Brewing.co.uk account (you will have an account if you have ordered from us before).
We’ve also made it super simple to select the marketing you receive by accessing your marketing preferences with a link to a personalised preference centre at the bottom of every email.
How can I access and control my personal information?
We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable UK law. We also take steps to ensure that the personal information we collect is accurate and up to date.
You can see, review and change most of your personal information by signing in to your Crafty Brewing.com account. Please, update your personal information immediately if it changes or is inaccurate.
How will you share my personal Information?
We will never share your personal information with a third party that is not directly related to us delivering on our obligation to you or to let you know about cool Crafty Brewing things!
Changing the way we handle your Personal Information
How long will you hold my personal information?
We will not hold onto your personal data longer than necessary to fulfil our commitment to you as a customer or a shareholder. Personal data processed for any purpose will not be kept for longer than is necessary for that purpose.
After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.
Questions about this Policy
If you would like to access, correct, amend or delete any personal information we have about you, please contact us at Privacy@CraftyBrewing.co.uk or send us a letter: The Crafty Brewing Co. Ltd, Thatched House Farm, Dunsfold Road, Loxhill, Godalming, Surrey, GU8 4BW. We will be delighted to help you in any way we can.
Or if you have a question, concern or complaint about this Policy or our handling of your information, please contact us at Privacy@CraftyBrewing.co.uk